Answers to the questions overseas guests ask most — from visa and payment to what to pack.
Visa policies vary by nationality. Please check the latest China visa-free or visa-on-arrival rules for your country before booking. We do not provide visa application service.
Fresh fruits, seeds, raw meat and some dairy products are restricted. Check China customs official guidance for the full list.
We accept Visa, Mastercard, Amex and PayPal. We do not require WeChat or Alipay for overseas guests.
Yes. Right after payment, a confirmation email with your PDF travel voucher will be sent to your email inbox. Please save it and show it to your guide on arrival.
Cancellation rules depend on your tour package. The policy is clearly shown on each tour page. Generally, full refund is available for cancellations made well in advance. Late cancellation or no-show will incur charges.
We strongly recommend buying overseas travel insurance covering medical treatment, trip delay and baggage loss.
You can order a China eSIM before you arrive. Free public Wi-Fi is limited inside scenic spots.
Spring (April–May) and Autumn (September–October) are most popular. Winter brings foggy mountain views and fewer crowds. Summer is warm and rainy.
All our private tours and day tours have NO compulsory shopping stops. We will not take you to souvenir shops against your will.
Our guides are local, licensed and fluent in English. We can arrange Japanese / Korean speaking guides upon request, subject to availability.
Your voucher includes clear meeting point information: airport exit, hotel lobby or scenic park gate. Your guide will carry a name sign with your name. You can contact the guide directly via WhatsApp.
Each tour page lists Inclusions and Exclusions clearly. Normally, entrance tickets, guide service and private vehicle are included; meals, accommodation and personal expenses are not included unless marked.
Google Maps may not work stably in mainland China. Your guide will arrange transport for you.
We provide 24/7 WhatsApp emergency support. You can also dial 110 for police and 120 for ambulance in China.
If official scenic closure happens, we will help you reschedule your tour or arrange partial refund according to the official notice.
Photography is allowed in most areas for personal use. Please do not take photos of local residents without permission. Drone flight is strictly restricted in Zhangjiajie scenic areas.
Mountain temperature is 5–8°C lower than the city. Wear comfortable walking shoes, waterproof jacket and layers. In winter, prepare warm coats.
Message us on WhatsApp or send an enquiry — our local team replies within one working day.